Features

Everything TracePoll does, explained.

25 features in four parts: collecting answers, understanding them, putting them to work, and keeping customer data safe. Each one shows the plan that includes it.

  1. One question, right after checkout

    All plans

    Shown on the Thank you page and the Order status page as an app block, with no theme code. If a customer comes back later, the survey picks up where they left off.

  2. Answers that map to channels

    All plans

    Each answer counts as a channel such as Instagram, TikTok or podcast. Shuffle the order to reduce bias, require a written reply on “Other”, and add a follow-up like “Which podcast?”.

  3. NPS question

    All plans

    Add the 0–10 “How likely are you to recommend us?” question as a second step and track your score against the previous period.

  4. Reward code

    All plans

    Show a discount code you created in Shopify after the first answer. The code is only sent once the customer has answered.

  5. Starter answer sets and live preview

    All plans

    Start from a preset for fashion and beauty, food and drink, or home and electronics, and watch the customer’s view update as you type.

  6. Up to three extra questions

    Starter

    Add a multiple-choice question, a written answer or a 1–5 star rating. Customers can skip them.

  7. The right question for the right order

    Starter

    Show a question only to new or returning customers, to orders with a certain product, within an order value range, or from selected countries.

  8. Targeting and sampling

    Starter

    Ask all customers, only first-time or only returning customers, or sample a percentage of orders to keep the question light.

  9. 13 languages

    Growth

    The survey follows your customer’s checkout language and falls back to English for anything you haven’t translated.

  1. Revenue and order value by channel

    All plans

    Net of refunds and cancellations, with share of revenue and average order value per channel, compared with the previous period.

  2. Survey versus last-click

    All plans

    See how much revenue arrived with no UTM or referrer, and where those customers say they heard of you.

  3. “Worth a look” insights

    All plans

    Plain-language notes on growth, return on ad spend, repeat customers and untracked revenue, shown when there is something to say.

  4. Customer value by channel

    Growth

    Group customers by how they first heard of you and see revenue per customer, orders per customer and how many come back.

  5. AI summary of written answers

    Growth

    Free-text replies are grouped into themes and summarised every Monday, so you read the pattern instead of every line.

  6. All answers, CSV export and weekly email

    Starter

    Browse every answer with its order, export to CSV, and get a Monday summary by email for your team.

  7. Return on ad spend

    Pro

    Ad spend syncs nightly from Meta, Google and TikTok Ads, or comes from a CSV, so ROAS sits next to channels you don’t pay for.

  1. Send answers where you work

    Growth

    Klaviyo, Google Analytics 4, Slack, Google Sheets or any webhook with signed JSON. Slack can post every answer or only written ones and low NPS.

  2. Shopify Flow triggers

    Growth

    Run a workflow when a customer answers, or when an order is still unanswered after a few days, and send your own reminder with Shopify Email or Klaviyo. The app never emails your customers.

  3. API and MCP for ChatGPT and Claude

    Pro

    Read your report and raw answers over a REST API, or add TracePoll as an MCP connector and ask questions in plain English.

  4. One report for several stores

    Pro

    Share reports between your stores with a one-time code and see a combined channel report.

  5. Client report links with your branding

    Pro

    Give clients a read-only link and weekly email that carry your agency’s name, logo and colour. Turn it off any time.

  1. No customer personal data

    All plans

    We keep the order ID, total, answer and a one-way hash of the customer ID. No names, emails, phone numbers or addresses. GDPR data request and deletion webhooks are built in.

  2. Verified and encrypted

    All plans

    Every request is verified with Shopify’s session token, rate limited, and stored credentials are encrypted at rest.

  3. Never in the way of checkout

    All plans

    The survey appears after the purchase, so it cannot slow or block the sale.

  4. Billing through Shopify

    All plans

    Free up to 200 orders a month. Paid plans start with a 14-day trial, are billed on your Shopify invoice, and can be changed or cancelled in the app.

See it on a real checkout.

The live demo shows the survey your customers will see. Start free, up to 200 orders a month.

Try the live demoSee pricing